Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.

F A Q'S

When will my order ship?

💛Orders are processed and shipped within 3–5 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking information.

What is your return policy?

💛We accept returns within 10 days of delivery. Items must be unworn, unused, and in original condition. Customers are responsible for return shipping costs. Once your return is received and approved, a refund will be issued to the original payment method.

Do you offer exchanges?

🩷At this time, we do not offer direct exchanges. If you need a different item, please return your original purchase within the return window and place a new order.

Can I cancel or change my order?

🩷Once an order is placed, it cannot be changed or canceled. Please review your order carefully before completing checkout.

How should I care for my hat?

💛To keep your hat in the best condition, we recommend spot cleaning only. Avoid machine washing or drying, as this may affect the shape and design.